Jun 15, 2017Student Leadership Development Institute Blog
By Michelle Montiel
Most of us attending Walnut Hill College are striving to succeed in a career in the Hospitality Industry. Working long shifts, in particular on weekends, we’ve learned to prioritize and meet the satisfaction of our guests doing the best of our ability to accommodate their needs. As a student majoring in Restaurant Management, I’ve learned that service is a critical factor in every restaurant allowing your customers to decide whether they had an exceptional experience; which will determine their judgement and the chances of them returning. However, it is very important to be a leader and role model as a manager in order to create an environment that encourages your wait staff to boost their morale and provide the unforgettable service your guest deserves.
As mentioned earlier, it is very important to be a role model…the reason being because this industry is filled with many employees that may have little experience or even be their first job. Therefore, it’s critical to lead by example and teach them how to cope with the high-stress environment of customer service which can be challenging but highly appreciated. Proper training also plays a huge role when hiring new employees and making sure your overall staff is capable of aiming for a high performance. Taking the time to thoroughly train a new employee leads to higher employee retention and increased productivity. Listening can set the standard for making employees feel respected. Constantly being involved, talking with individual employees, asking questions, and soliciting ideas are ways to show that their work and opinions are valued. Last but not least, rewarding exceptional service. Recognizing a job well done and showing appreciation for your employees’ hard work can go a long way and raise morale among staff.
All of these tips and suggestions are very important to succeed in the restaurant industry allowing you to begin with a positive wait staff eager to provide excellent service. As students at Walnut Hill College, we are able to learn in order to achieve a managerial position which will allow us to grow and expand our knowledge within the food service operation and hospitality industry.